Corporate employee traveler tracking should be near the top of every global travel managers list. According to statistics, “71 percent track travelers using TMC itinerary data, 30 percent use credit card data, and 12 percent use GPS via tools that tap into travelers’ mobile devices”, and it should be noted that 17 percent aren’t tracking at all. Many corporations”still take a passive approach” to tracking employees. Unfortunately, in the last year, we’ve seen a number of crises and many other events that put travelers in danger. With a rise in crises, out-dated tracking “can be problematic especially in an emergency situation when plans tend to change,” and employees are in unfamiliar territory. In JoAnn DeLuna’s article discover tracking supplements, mobile tools, and other ways to increase tracking efforts.

Read the full article here.

While the procurement practices that have become a standard part of managed travel over the past decade remain firmly in place, forward-thinking corporate travel managers are responding to these changing consumer and tech forces by looking for new ways to connect with their travelers and ensure that corporate policies and tools continue to serve traveler needs as well as corporate needs.

To that end, the concept of “traveler centricity”—a focus on the needs and wants of the corporate traveler in order to ensure those needs are being met—has come to the forefront in the travel manager toolbox. “It’s our responsibility to find the right solutions—solutions that our travelers want to use,” said Doug Weeks, director of global sourcing at consulting company Booz & Company.

This white paper will explore the importance of traveler centricity, as well as highlight a variety of approaches travel managers can use today to increase traveler satisfaction and drive desired behaviors.

Download the whitepaper here: The Move to Traveler Centricity